Warranty
This Warranty Policy specifies the standard terms and
conditions on warranty for the sale by the Teliko of the
Citylight.net control components listed below in Table 1
(“Products”). Only the purchaser that has bought Prod-
ucts directly from Teliko (“Buyer”) can derive any rights
from this Warranty Policy. This Warranty Policy must be
read together with the Terms and Conditions of Com-
mercial Sale of Teliko currently in force, or such other
terms as agreed by Teliko and Buyer, including separate
service or sales contracts (“Terms and Conditions”). Unless
otherwise specified herein, any term or expression
defined or used in Terms and Conditions and relating to
this Warranty Policy shall have (in the interpretation of
Terms and Conditions) the same meanings as used
herein. In all other respects, Terms and Conditions
remain unchanged and are in full force and effect. In the
event of a conflict between this Warranty Policy and
Terms and Conditions in relation to the Products, this
Warranty Policy will prevail.
CNODE 10 ZHAGA (5 years)
CNODE 10 NEMA (5 years)
CNODE 7 PLC (5 years)
CBOX 8 PLC/RF (5 years)
CBOX 8 Light (5 years)
1. Subject to (any and all exclusions, limitations and
conditions as set out in) Terms and Conditions and this
Warranty Policy, Teliko warrants to Buyer that Products
will be free from Defects for the limited warranty
period(s) specified below in Table 1 (“Warranty Period”).
For the purpose of this Warranty Policy, a “Defect” (or
“Defect Product”) means that a Product has a defect in
material or workmanship which cause the Product to fail
to substantially operate in accordance with the agreed
performance specifications.
2. Unless confirmed otherwise by Teliko, a Warranty
Period starts from date of delivery to the buyer.
3. Teliko will have no obligations under this Warranty
Policy if Buyer is in breach of Buyer’s payment obligations
under Terms and Conditions.
4. In order to be entitled to make a valid claim under
warranty, Buyer shall promptly notify Teliko in writing of
any alleged Defect Product prior to expiration of the
Warranty Period for such Product. Further, the obligations of Teliko under this Warranty Policy are
subject to the following conditions:
4.1. Buyer shall keep proof of purchase for the Product
available for inspection;
4.2. Buyer shall make claims under this Warranty Policy to
Teliko promptly and not later than thirty (30) days after
discovery, and make available to Teliko adequate records
of operating history for the Product, at minimum the
following information concerning the Product:
4.2.1. name and/or type number of the Product;
4.2.2. details of the (alleged) Defect, including the
number and percentage of failures, and date of failure, as
applicable;
4.2.3. the invoice date and, if performed by Teliko, the
installation date of the Product.
4.3. Buyer shall send any alleged Defect Product to Teliko
for analysis.
4.4. Buyer shall obtain consent from Teliko on the specifi-
cations of any tests it plans to conduct to determine
whether a Defect exists.
5. The obligations of Teliko under warranty will be limited,
at the option of Teliko, to within a reasonable time, either
repair or provide a replacement product for the Defect
Product, or to an appropriate credit for the purchase
price thereof. Repairs, replacements or remedies will not
extend or renew the applicable Warranty Period. Teliko is
entitled at its option to replace the Defect Product(s)
covered by warranty with a product that has minor devia-
tions in design and/or specifications which do not affect
the functionality of the Product.
6. Buyer shall bear the costs of access for remedial
warranty efforts by Teliko, including (de) mounting
and/or (de)installation, removal and replacement of
systems, structures or other parts of Buyer’s facility,
decontamination, and reinstallation of (Defect) Products.
Teliko may charge Buyer for the reasonable costs
incurred by Teliko in relation to an alleged Defect or
returned Product(s) that are found not to be a Defect,
including for reasonable freight, testing and handling
costs.
7. Unless otherwise agreed by Teliko and Buyer in writing:
(i) Teliko does not provide any warranty for third party
products, non-Teliko branded products or any software
that is not embedded in or delivered with any Products
by Teliko, or software which is subject to copyright owned by a third party. Warranty Period for
customized or non-standard Products is one (1) year.
Teliko does not provide any warranty related to any
Defect arising from designs or specifications supplied by
Buyer to Teliko.
8. Teliko will have no obligations under this Warranty
Policy if the alleged Defect is found to have occurred as a
result of any of the following:
8.1. Any acts Force Majeure events. In the event and to the
extent not defined in the Terms and Conditions, Force
Majeure means and includes any circumstances or
occurrences beyond the reasonable control of Teliko -
whether or not foreseeable at the time of the agreement
- as a result of which Teliko cannot reasonably be
required to execute its obligations including force
majeure or non-performance by suppliers or subcontrac-
tors of Teliko;
8.2. Lightning;
8.3. Electrical supply conditions, including supply spikes,
over-voltage/under-voltage and ripple current control
systems that are beyond the specified limits of the Prod-
ucts and those set or defined by relevant supply
standards for the Product;
8.4. Improper wiring, installation or maintenance of Prod-
ucts not performed by (or for) Teliko;
8.5. Failure to adhere to installation, operating, applica-
tion, maintenance or environmental instructions or
guidelines prescribed by Teliko or any other document
accompanying the Products, or applicable safety, indus-
try and/or electrical standards or codes;
8.6. Failure to use the Products for the purposes for which
these have been designed;
8.7. Being subject to corrosive environments, excessive
wear and tear, lightning, neglect, carelessness, accident,
abuse, misuse, improper or abnormal use of the Prod-
ucts;
8.8. Any attempt at repair, alteration or modification not
authorized by Teliko in writing.
9. Buyer acknowledges that the purchase price for the
Product(s) is based on and reflects a proper allocation of
risks and obligations of the parties related to warranty.
Specifications are subject to change without notice.
10.This Warranty Policy, read together with the provisions
on warranty in the Terms and Conditions, constitutes the
entire agreement regarding warranty for any Defect
Products and supersedes all prior statements or commu-
nications (oral and written) to Buyer regarding the Prod-
ucts. To the fullest extent permitted by law, the warranties contained herein are the only warranties
given by Teliko with respect to the Products and are
given in lieu of all other warranties, whether express or
implied, including without limitation warranties of
merchantability or fitness for a particular purpose which
warranties Teliko expressly disclaims. Buyer shall not rely
on any other information, from Teliko or other sources,
regarding the Products or their performance. The sole
and exclusive remedy for Buyer in connection with any
Defect will only be as explicitly stated in this Warranty
Policy.
11. Teliko may modify this Warranty Policy from time to
time, and any modifications will be effective for all orders
placed on or after the effective date of such modification.
12. Any disputes arising out of or in relation with the Warranty Policy shall be settled in accordance wit the dispute resolution mechanisms provided for in the current Terms and Conditions. This Warranty Policy shall be governed by the same applicable law which governs the current Terms and Conditions.